Refunds & Returns Policy
This policy covers fencing equipment bought from our online shop, as well as trial and course fees. The terms for goods and coaching are set out separately below.
Last updated: 2026-09-26
Equipment: change of mind or wrong size
- Contact us within 14 calendar days after receiving or collecting your order to request a return or size exchange. Please give your order number and do not send anything back before we provide return instructions.
- For this voluntary return, the goods must be unused, unwashed and in saleable condition, with their original labels, packaging and accessories. You may inspect or try them on carefully; using them for fencing does not count as trying them on.
- An exchange depends on stock. If the size you want is unavailable, you may choose a refund for the returned item. You pay the return postage and any new delivery charge for a change-of-mind exchange. The original delivery charge is not refunded because that delivery has already taken place.
Equipment: faulty, damaged or incorrect goods
- Please contact us as soon as reasonably possible with your order number and a description of the problem. Photos may help us resolve it faster, but are not required to raise a claim.
- We will assess the issue and arrange a refund or replacement as appropriate. If the goods are faulty, damaged on arrival, materially different from their description, or not what you ordered, we will arrange collection or cover reasonable return postage and any replacement delivery. If the whole order is refunded for one of these reasons, we will also refund the original delivery charge.
- The 14-day change-of-mind period and the unused-goods condition above do not limit your rights for faulty or misdescribed goods under applicable Hong Kong law.
Equipment: refunds and contact
- Contact info@apexfencingteam.com, WhatsApp +852 9675 8291, or call that number. Include your order number so we can find the purchase. We will tell you whether to return the goods by post or bring them to the salle.
- Once we have received any goods that need to be returned and approved the refund, we will initiate it within 14 calendar days. KPay payments are refunded through the original payment method; for FPS or bank transfers, we will arrange a transfer to the verified payer's bank account. Your bank or payment provider may take additional time to show the credit.
Trial class fee
- The trial fee covers one trial lesson and that lesson only.
- Once paid it is not refunded, and it cannot be transferred to another person or put towards the tuition of a regular course.
- If you do not attend the trial you booked, the fee is not returned.
- If APEX is unable to offer you a workable trial time, please contact us on the number below — we will phone you to arrange an alternative.
Course tuition
- Tuition fees are not refunded or transferred for other purposes under any circumstances. APEX reserves the right to make final decisions regarding course arrangements.
- Each term's fee is payable two weeks before the previous term ends, to secure the place.
Missed classes
- An unexcused absence is treated as forfeiting that class. No make-up session or refund is provided.
- Sick leave supported by a doctor's note may be approved for a make-up class instead. A make-up is an alternative to attending, not a refund.
Bad weather
- Classes are cancelled while Typhoon Signal No. 8 or a Black Rainstorm Warning is hoisted, and resume two hours after it is lowered.
- Cancellation for inclement weather is beyond APEX's control. No make-up session or refund is provided.
If something has gone wrong
- If you were charged in error, charged twice, or believe a payment does not match what you booked, contact us with the date and amount and we will look into it.
- Where a refund is due, it is returned to the same card or account the payment came from. We cannot pay it to a different one.
Contact us
APEX Fencing Team Limited
K11 Atelier 2/F, 728 King's Road, Quarry Bay, Hong Kong
+852 9675 8291 · WhatsApp · info@apexfencingteam.com